Volume 13, Issue 1 (Journal of Control, V.13, N.1 Spring 2019)
JoC 2019, 13(1): 9-20 |
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1- KNTU University
Abstract: (5922 Views)
This paper reviews the service quality management control and upgrade as well as the communications and information technology enhancement. The purpose of this research is the control and improvement of the service quality management as well as the enhancement of the parent telecommunications network of I.R.Iran that finally, taking the specific conditions into consideration, the quality management service model of the telecommunications parent network of Iran will precisely be used as the whole in the format of the communications and information technology enhancement model after identifying and specifying the levels of the relationships existing among the models, and the standards of the communications and information technology management. The study shows developing such a model in the industry of ICT with emphasis and establishment in the parent telecommunications network of Iran, benefit of human capital with the latest technology and presenting modern services to the customers, the service quality management will be upgraded and will lead to the improvement in quality management in the field of ICT.
Keywords: Control, Service Quality Management, Parent Telecommunications Network, Standards, Excellence Models.
Type of Article: Research paper |
Subject:
Special
Received: 2017/01/15 | Accepted: 2018/06/25 | Published: 2019/07/15
Received: 2017/01/15 | Accepted: 2018/06/25 | Published: 2019/07/15
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